"Where Customer Service Meets Unforgettable Experiences"
"Where Customer Service Meets Unforgettable Experiences"
About Elite Signature Service
Built on Passion. Powered by Experience. Focused on You.
At Elite Signature Service Training™, we believe that every customer interaction is an opportunity to create excellence.
Founded by Shekita Metcalf, an award-winning hospitality professional recognized with honors such as the Visit South Bend "Faces of Tourism" Award, the Spirit of Service Award, and the "Whatever It Takes Award from Hyatt Hotel for outstanding guest experience, our mission is simple:
Help businesses deliver unforgettable experiences through powerful, hands-on customer service training.
With over a decade of real-world experience in customer service, guest relations, and leadership support, Shekita brings a unique, personal approach to every training session.
She understands that real service transformation doesn’t come from cookie-cutter programs — it comes from personalized, practical training designed to fit your brand’s culture and goals.
Through Elite Signature Service Training™, Shekita empowers businesses of all sizes — from boutique brands to corporate teams — to stand out, create loyalty, and build service excellence from the inside out.
Transforming Teams. Elevating Service. Creating Loyalty.
At Elite Signature Service Training™, we believe exceptional service starts from within.
We help businesses build strong, confident teams that deliver loyalty-winning customer experiences — every day, at every touchpoint.
Personalized Training Designed for Your Brand’s Success.
No two businesses are the same — and neither are our training programs.
We work closely with each client to craft customized service strategies that reflect your brand’s voice, culture, and goals — creating service experiences your customers will never forget.